Refund Policy

Refund & Cancellation Policy

Effective Date: 20/08/2025
Last Updated: 20/08/2025

At Workon, we value our customers and strive to provide high-quality computer support and repair services. This Refund & Cancellation Policy explains when and how refunds may be issued for our services.

1. Service Fees

All fees for computer support, repair, and related services are agreed upon before the service begins.
Payments are considered final once the service has been delivered, except in cases where Workon fails to provide the agreed service.

2. Refund Eligibility

Refunds may be considered under the following conditions:

If the service requested was not provided at all due to Workon’s fault.
If the service delivered was completely different from what was agreed upon.
If a payment was made in error (duplicate transaction, wrong amount, etc.).

Refunds will not be issued in the following cases:

When the customer is dissatisfied due to unrealistic expectations beyond what was agreed.
When a service has been rendered and the issue was partially resolved but cannot be fully repaired due to hardware limitations, software corruption, or other external factors.
For data recovery services where results are not guaranteed.
If third-party software, hardware, or internet issues prevent completion of the service.

3. Cancellations

Before Service: You may cancel a booking up to 24 hours before your scheduled appointment and request a full refund.
Last-Minute Cancellations: Cancellations made within less than 24 hours may be subject to a cancellation fee (deducted from any refund).
After Service Has Started: Once a technician has begun work, cancellation is not eligible for a refund.

4. Remote Services

For remote support sessions, refunds are not available once the session has started.
If the remote session cannot be completed due to Workon’s technical issues, a reschedule or refund may be offered.

5. Processing of Refunds

Approved refunds will be processed within 7–14 business days through the original payment method.
Workon is not responsible for delays caused by banks, credit card processors, or third-party payment providers.